Welcome to Computer Resources, Inc.

Support

 
On Site   Computer Resources of Memphis is only a phone call away!   901-382-1MEG (1634) Software Support
Telephone Training
Online Customization


Computer Resources software specialists are available to support you between 8:30 A.M. and 5 P.M. central time Monday through Friday.  We aim to return all support calls within three (3) hours.

If you need assistance outside those hours, Microsoft Dynamics is available between 8 A.M. and 7 P.M. central time Monday through Friday, and 10 A.M. to 2 P.M. on Saturdays. Their number is 800-456-0025.         

Current customers of Microsoft Dynamics products have access to a wealth of information through CustomerSource. Be sure take advantage of all CustomerSource offers. Some examples of the information available on the site follow:

 

Solutions to Recurring Questions

To gain access to CustomerSource, follow these steps.

System Administration

1) Great Plains Maintenance Procedures

2) Installing a new Dynamics GP / Great Plains workstation - v9.0
    (this is a Word document and may take a while to open)

3) Setting up a New Company in Dynamics GP

4) Service Packs - 10.0, 9.0 (requires access to CustomerSource)

5) FAQs about Advanced Security

6) Office Smart Tag Manager Setup Tips

7) Dynamics GP / Great Plains System Requirements

8) SQL 2005 Reporting Services


FRx

1) Installing FRx on a workstation

2) Emailing FRx Reports

3) FRx Do's and Don'ts

4) Creating a New Company in FRx


Hung System

1) Batch Held in Posting  --   SQL

2) Payroll Batch Stuck in Posting  

3) Hung User


Receivables

1) Adding item number and description to the RM Statement

2) Using the scheduled payments feature of A/R


CRM

1) Mapping Fields between Microsoft CRM and Great Plains

2) Integrating SQL Reporting Services with Microsoft CRM


Miscellaneous

1) Creating a Payables Transaction Integration

2) Print Boss Errors

3) Great Plains Keyboard Shortcuts

4) Why should I upgrade to version 10.0

5) Customizing Great Plains Toolbars

6) Attaching an OLE Document

7) Obtaining preprinted checks and forms

8) Sarbanes-Oxley Compliance

9) Year-End Procedures

10) Adding Calculated Fields to Reports in Microsoft Dynamics GP


Alternate Support Resources
      Microsoft Dynamics offers public discussion boards for your Microsoft Dynamics GP, Small
         Business Financials, or Microsoft Dynamics CRM software
. Ask your peers for help!

    Microsoft Dynamics offers a free web support community complete with newsgroups, blogs, and
        expert advice.
  Microsoft Dynamics GP      Microsoft Dynamics CRM


Training
Check the Microsoft Dynamics CustomerSource web site for upcoming training courses, or learn about upcoming training and seminars by Computer Resources.

Note:  Basic users manuals for your Microsoft Dynamics GP modules are available within Microsoft Dynamics GP. Go to Help => Printable Manuals (Online Manuals in 7.5 and earlier). It will bring up a pdf document from which you can select the appropriate manual. You may wish to use the “find” feature to search by word. For Microsoft Dynamics CRM, go to Help => User's Guide.


Complaint, Concern, or Commendation Corner

If you have a gripe, tell us about it anonymously so we can improve. Or, give us some positive feedback so we know what to continue to do!

 

     A Smart Move  |  Products  |  Support  |  Career Opportunities | About Us  | Contact Us  | Home

Computer Resources, Inc. of Memphis - a Microsoft Business Solutions Reseller

Computer Resources, Inc.
901-382-1MEG (1634)

Serving Memphis, Mississippi, Arkansas, Tennessee, and the Mid-South 


Copyright ©2002- 2009, Computer Resources, Inc. All rights reserved.