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“Unable to Read Version
Info” (when trying to update)
The error “Unable to Read
Version Info” will appear when running the update if the PB32.exe is
corrupt.
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Delete or rename the
PB32.exe file.
-
Run the Setup.exe again.
This time, it will say “New Install” instead of update.
-
At the point of listing
the modules to be installed, uncheck any boxes for modules that
should not be overwritten.
-
Finish the install and
the new pb32.exe should work.
"Error in Equation PrintBoss Bank"
This error is caused by a
variety of reasons, but it is usually
speaking of the PrintBoss Bank formula in the modified report. Typically,
the fix is exporting and re-importing the modified report in Great
Plains.
If that still does not work, import
the spec package from the PRNTBOSS\SPECS\DYN directory. This should be
the original modified report that was
imported at the beginning of setting up PrintBoss to work with Great
Plains.
If after trying these two steps and the
error is still appearing, please call us
for help.
"The Batch of
documents sent to PrintBoss doesn’t have a flag appearing
anywhere…”
This error is caused by the
inability of PrintBoss to find or read the PB#INFO line (PrintBoss
Trigger).
1.) Ensure that the correct
report, specification, or form is being used in Great Plains.
2.) If the correct report is being used, print either to screen or to
the LaserJet printer (not the PrintBoss printer).
Is the PB#INFO line in the screen or on the paper?
a. If yes…
i. Make sure that the PrintBoss program is printing to the LaserJet
printer and not thePrintBoss printer driver.
ii. Reprint to PrintBoss. PrintBoss should trigger and print the
document.
b. If no…
i. Again, check step number 1.
ii. If using the correct report, but still do not see the PrintBoss
Trigger, check to see if there is any other accounting data coming
through to the screen or on the paper. If there is not, then this is why
the PB#INFO line is not appearing. Try a standard report and print to
screen or to the LaserJet printer. If there is still no data appearing
on the document, check your settings within Great Plains or call us.
3.) If the correct report is
being used, the PB#INFO line is showing, and there is other data
appearing on the document but the error persists, contact us for more
support.
*PrintBoss is a product
by WellSprings Software that allows you to print checks from Great Plains
onto blank check stock.
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