Microsoft Dynamics GP
Service Call Management

Microsoft Dynamics^TM GP Service Call Management is one
of the most popular Field Service Management modules. It
allows you to:

• Create new and track historical service calls

• Assign appropriately skilled technicians and escalate
  calls automatically

• Track parts, labor, and expense details

• Manage spare parts and trunk stock inventory

• Generate standard and customized reports to track
  profitability and to analyze parts failure, technician
  utilization, and workload
• Automate a single consolidated invoice for customers
• Update service call details including parts and labor
  usage, expenses incurred, and additional charges levied
• Monitor customer billing or tracking of service call costs
  against a customer contract (service agreement) or
  equipment warranty
• Gain deep visibility to supporting documents such as
  service level agreements, parts Returns Material
  Authorizations (RMAs), parts inventory transfers and
  parts purchase orders.

Contact us to see how Service Call Management and Microsoft
Dynamics GP can help your organization.

Computer Resources, Inc. 
Memphis, Tennessee
901-382-1MEG (1634)
www.compresourcesinc.com