|
|
Microsoft Dynamics
CRM
(Customer Relationship
Management)
Product
Information
|
Need a powerful, Web-enabled solution to automate all sales and customer service aspects of your business? Microsoft DynamicsTM CRM (Customer Relationship Management) can help you increase customer satisfaction, shorten sales cycles, improve efficiency, and increase revenue. The Microsoft Dynamics CRM solution enables automation of many day-to-day tasks for sales, customer service, call center, and marketing professionals. Microsoft
Dynamics developed this product in-house specifically to
complement Microsoft DynamicsTM
GP and other accounting systems. Microsoft Dynamics CRM is
positioned for the small-to-medium-sized business market. There are
sales and service Microsoft Dynamics CRM modules that can be licensed separately or as
a package. The sales module provides lead-contact-account management
and the opportunity/quote/sales-order/invoice processing
cycle. The sales module integrates with Microsoft Dynamics GP via a BizTalk 2002 Connector. Orders can be written in
Microsoft Dynamics CRM, migrated to
Microsoft Dynamics GP for invoice and ledger posting, and then the invoice
comes back to Microsoft Dynamics CRM for reporting and review. The service module has
contracts, support cases, and a knowledge base. The
marketing
module
allows you to deliver targeted communications to prospective and
existing customers, shorten the sales cycle, and improve close
rates. Sales and support
staff get the 360 degree view of a customer without needing to
license or learn Microsoft Dynamics GP. |
||||
 |
Brief Overview | |||
|
Test Drive Microsoft Dynamics CRM now! | |||
|
The Five Portals of Microsoft Dynamics CRM | |||
|
Microsoft Dynamics CRM Case Study | |||
|
Fun with Microsoft Dynamics CRM | |||
|
Microsoft Dynamics CRM Integration with Microsoft Dynamics GP | |||
|
Microsoft Dynamics is a trademark of Microsoft Corporation. |
||||
901-382-1MEG (1634) Serving Memphis, Mississippi, Arkansas, Tennessee, and the Mid-South
|
