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Support Plan Options
for Microsoft Business Solutions
Great Plains, Small Business Financials, Retail Management System
Plan Name Price # of Incidents Response Time Standard A 18% of List 2 within 3 hours 2 year A 35% of list 2 per year within 3 hours Standard B 25% of list unlimited within 1 hour 2 year B 49% of list unlimited within 1 hour Enhancement Plan 16% of list 0 na 2 year enhancement 31% of list 0 na Flex Per Incident Depends on product and support level 1 same day Flex 5 Pack Depends on product and support level 5 within 3 hours
Microsoft CRM
Plan Name Price # of Incidents Response Time Software Assurance (SA) 25% 2 within 3 hours Elite TBD TBD TBD Flex Per Incident $125 with SA, $175 without 1 same day Flex 5 Pack $600 with SA, $850 without 5 within 3 hours Support Plans A, B, SA, and Elite come with with Product Updates, access to CustomerSource, online training subscriptions (2 or 4, depending on the plan) and managed newsgroups. Standard B also provides the ability to initiate chat sessions and screen-sharing with MBS customer support personnel. The Enhancement Plan provides product updates and access to CustomerSource.
901-382-1MEG (1634) Serving Memphis, Mississippi, Arkansas, Tennessee, and the Mid-South
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